This page is a placeholder. It shows the shape of a returns and delivery page so the layout can be signed off. It is not needed until the shop takes card payments, and every line still needs writing properly first.
Postage
Prints go flat in a board-backed envelope rather than rolled in a tube. Ceramics are boxed with packing around them. Postage is worked out by how a thing is packed rather than by what it is, because that is what actually decides the cost.
[MOLLY: the actual prices live in the CMS under "Postage prices" — you can change them yourself whenever Royal Mail puts theirs up.]
How long it takes
[MOLLY: give a range you are comfortable with rather than a promise. Something like "posted within a week, usually sooner" is honest and leaves room for a kiln that has not finished.]
Sending something back
[MOLLY: this is the part that is not optional once you are taking card payments. UK rules give people buying online 14 days to change their mind, starting from when the parcel arrives, and that applies whether or not there is anything wrong with the item. Worth reading up on the exact wording.]
- Commissions and pieces made to order are usually treated differently, since they were made for one person.
- [MOLLY: say who pays return postage. It is a real cost and people will ask.]
If something arrives broken
Ceramics travel well until they do not. Send a photograph and I will sort it out — [MOLLY: say what "sort it out" means. Replace, refund, or your choice?].
Getting in touch
[MOLLY: same name and address as the privacy page.]